First and foremost, our goal is always to get your order right the first time. We offer our highly trained technical sales team to help you choose the best products for your application. Thus, we don’t have to change/cancel an order or charge any fees related to changes/cancellations. Please feel free and do not hesitate to reach out!
Ordering Process: Review
- Orders submitted and paid in full via our website or by calling in to our sales team. An order confirmation is automatically sent by our system. It is your responsibility to thoroughly review the order confirmation to ensure the proper items are shown. Please inform us of any discrepancies immediately!
- Orders that are fully in-stock enter a “pending fulfillment” status and are queued to be waved to the warehouse. Orders containing backorders remain on hold until the backordered items are received in and the order can ship complete.
- On normal business days, orders are released to our warehouse for processing in waves at 6:00AM PST and 12:00PM PST. When this wave is released, our system sends an automated email informing you that the order has been released to the warehouse for processing.
- Orders containing custom battery cables or Victron inverters are released to our assembly team for fabrication / programming.
- Once any assembly is complete, or if an order does not require this step, the order is then fully picked off the shelves and is staged for packing. The status will change to “Picked – Pending Packing”.
- The packing team then packages, palletizes, wraps and straps the order thereby preparing it for transit. The order status changes to “Packed – Awaiting Shipment”.
- The shipment is arranged with the appropriate carrier, tracking numbers are generated, and an automated item fulfillment email is sent with the tracking number and the status changes to “Complete”. Please note, the tracking number will show as created at this point, but not scanned in to the carrier.
- The applicable carrier will pickup the package from our facility and transport it to you.
Changes / Cancellations:
- During steps 1 and 2, orders can be changed free of charge or cancelled minus a 3% administration fee.
- From step 3 on, orders can no longer be changed. They can be cancelled minus a 3% administration fee.
- From step 4 on, orders can be cancelled, however, up to a 15% restocking fee will apply to the cables being cancelled.
- From step 5 to step 7, orders can be cancelled, however, up to a 15% restocking fee will apply to the entirety order.
- Once we have reached step 8 and the package is picked up, cancellation is rather difficult. We can request a return-to-sender (stop shipment), however, the carrier cannot always guarantee the package can be stopped (depending on how far along the shipment is). If any fees caused by the interception of the shipment arise, we must deduct them from your refund.
- Once an order has been delivered, it is subject to our return policy (below).
To cancel an order, please email us at [email protected] or call us at (725) 699-0100.
Return Policy:
Please note: this is for returns unrelated to a warranty claim. For warranty claims, please refer to our warranty policy.
Prerequisites:
- Products must be returned to Current Connected within 30 days of the delivery date.
- The product must be unused, undamaged, in its original, unopened packaging.
- Custom made products such as our battery cables and cut-to-length PV wire are not returnable under any circumstances.
- Critical Life-safety items (e.g. fuses) are non-returnable